Frequently Asked Questions

CHANGES TO AON

Aon Retiree Health Exchange is now part of Alight Solutions.

In October 2021, Alight Solutions acquired Aon Retiree Health Exchange. You’ll see our new brand name in communications and will receive more information over the next few months.

Get answers to your questions, below.

About the acquisition

Our name, logo and look and feel is changing from Aon to Alight. Over the next few months, you’ll see an evolution in all our communications from Aon to Alight. While our look will evolve, we’ll still offer the same great value and service.

Why did Alight buy Aon Retiree Health Exchange?

Alight and Aon share common roots and a commitment to client-focused innovation. The acquisition aligns two organizations with proven track records and a shared history in benefits administration. Together, we can deliver more solutions and value to our clients, their employees and retirees.

Will this change how you do business?

No, this won’t change how we do business:

  • Colleagues remain focused on serving our clients and retirees with excellence.
  • The teams that serve you today will continue to do so.
  • We’ll continue to work together with our carrier partners to offer attractive plan choices coupled with expert support and resources that empower retirees to feel confident about their health insurance decisions.
How will this affect your website?

The website address and look of the website reflect our new brand, but the navigation, tools and features you’re used to won’t change. If you use the Aon URL, you’ll be redirected to the new site. If you have an online account, your login credentials haven’t changed. You’ll be asked to reaccept our cookies the first time you visit the new site. If you have questions about how Alight uses cookies or your data, see our Cookies FAQ

How this affects you

Do I need to do anything?

We will ask you to change our name, URLs and logos on your own properties in preparation for the Medicare Annual Election Period. We may also ask you for new assets such as a logo with new specs.

How will you notify retirees about this change?

We will communicate with retirees about what to expect in several ways including mail, email, website, and enhanced year-round educational content.

How will this affect the Annual Election Period?
As we approach the next Annual Election Period, we will ensure that you are notified of any new information and how it will impact you.
I received a letter or email from Alight. Is it legitimate?

Yes, you’ll be receiving communications from Alight instead of Aon now. For a short time, you may still see the Aon logo on some materials.

How do I contact you?

You can continue to contact us the way you always have, and we’ll communicate any changes to you.

More about Alight

Who is Alight Solutions?

With an unwavering belief that a company’s success starts with its people, Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight’s 15,000 dedicated colleagues serve more than 30 million employees and family members. Learn how Alight helps organizations of all sizes, including more than 70 percent of the Fortune 100 at alight.com

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